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Frequently Asked Questions
Have a question about Bb Care Notes? Explore our most commonly asked questions to learn how the app supports individuals and care professionals with ease, flexibility, and confidence.
What is BB Care Notes?
BB Care Notes is a HIPAA-compliant mobile application designed for healthcare professionals, educators, and support staff to streamline documentation, monitor task completion, and securely store client records.
Who can use BB Care Notes?
It’s ideal for Direct Support Professionals (DSPs), nurses, clinicians, educators, therapists, case managers, and coordinators in healthcare, education, behavioral health, and community services.
How do BB Care Notes ensure HIPAA compliance?
All data is encrypted in transit and at rest. The app follows strict access controls, audit logs, and security protocols in line with HIPAA regulations to protect sensitive client information.
What kind of task sheets are available in the app?
Users have access to hundreds of pre-made task sheets in our global library and can also create personalized templates tailored to their organization’s workflows.
Can I get real-time notifications when staff submit documentation?
Yes. BB Care Notes sends real-time alerts when task sheets are submitted, and missing submissions are flagged for auditors or supervisors to review.
How is data stored and accessed securely?
All records are securely stored in the cloud-based server with multi-layered encryption. Only authorized users can access data, and access is logged for auditing.
What support is provided after purchasing?
Each organization is assigned a dedicated coordinator for setup, training, and ongoing support, including on-boarding new users and customizing templates.
Can task sheets be emailed automatically to supervisors or coordinators?
Absolutely. Completed task sheets can be set to automatically email designated individuals for immediate review and compliance tracking.
